Enquiry Services

Non-Members

You may contact the Infocentre by telephone, fax or email, and we will always aim to answer your question within two working days (depending on the nature and depth of your enquiry). Click to view our full Service Standards for Non-members (PDF 89kb). We are open between 9am and 4pm so if you phone outside these hours please leave us a message and we will get back to you.

Visits

You are very welcome to visit the Infocentre to use the collection for reference purposes. Please contact us in advance to arrange a mutually convenient time. You are welcome to photocopy items from the collection, subject to copyright. Fees will be charged for photocopying

Contact telephone No: +44 (0)121 248 2130

Email: help@rospa.com

Search the Infocentre catalogue

The Infocentre's unrivalled collection of over 25,000 accident prevention resources can now be searched online, free of charge by members via a new system called Liberty. This has been introduced following a survey of members, and the system makes it easy and quick to locate required resources. Members can then ask to borrow the item, or request a photocopy or PDF. The catalogue can also be searched for newly purchased items, and members can also print or save their searches to return to them later.

Search the Infocentre Library Catalogue


Members

The RoSPA Infocentre offers an extensive enquiry service, answering around 450 health and safety-related questions every month. Infocentre staffs are available during office hours to deal with any questions you may wish to ask.

You may contact the Infocentre by telephone, fax or email, and we will always aim to answer your question within 48 hours (depending on the nature and depth of your enquiry). Click to view our Service Standards for Members (PDF 116kb). We are open between 9am and 4pm so if you phone outside these hours please leave us a message and we will get back to you. Please have your Membership number handy when you contact us.

If further advice is needed, Infocentre staff may call upon the expertise of our team of RoSPA advisers and consultants. If in-depth advice is required, this may be charged for as a consultancy service*.

* Information Centre staff endeavour to assist all enquirers with up-to-date and accurate information. However, they cannot undertake to interpret legislation or to advise on specific problems.

RoSPA advisers or consultants may be able to assist with verbal interpretation, but this is subject to availability. If in depth advice is required, this may be charged for as a consultancy service.

Borrow from the Infocentre

RoSPA Members may borrow items from our collection (with a few exceptions, such as British Standards and specifications) for up to three weeks. Loans are restricted to five books or reports at a time to make sure we can help as many Members as possible. In addition, Members may request copies of journal articles held within the centre. There is no additional charge for this service.

Members are also welcome to visit us at our offices in Birmingham. If possible, please contact us in advance to arrange a mutually convenient time.
Resources

The Infocentre is unique in that our resources cover all aspects of health and safety: workplace, home safety, road safety, safety education, product safety, water safety and leisure safety. We also have a range of general reference sources and trade/product directories, but if your enquiry falls outside the scope of our resources, we will put you in touch with other organisations or information services that may answer your query.

Infocentre staff use a range of electronic resources to supplement the information held within the centre. We take a range of CD-ROM products in our core safety fields and use commercial host service, Dialog, which give us additional access to hundreds of other databases. We use the Internet extensively and subscribe to a number of web-based services.

Members' web site and web database

The Infocentre section of the members' site provides information on all the services we provide. It includes a Latest News section where alerts and new acquisitions bulletins are regularly added. There is also a Frequently Asked Questions (FAQs) section covering many areas of health and safety. This knowledge base is updated regularly with new questions and answers.

The information service is interactive. RoSPA Members may search the Infocentre's holdings database for details of books, journal articles, guidance, conference proceedings and reports. The database:

  • Enables you to search for details of books and articles within RoSPA's information centre
  • Searchable 24 hours a day, 7 days per week from anywhere in the world via the Member Zone
  • Covers all areas of safety including workplace, home, water, leisure, education, product and road
  • Includes reports, research, conference proceedings, articles from academic and consumer journals, standards, legislation and guidance
  • Established in 1988 and includes approximately 26,000 records
  • Updated regularly.

RoSPA Members can access the service by simply logging in to the Member Zone (Membership number and password is needed to do this), and click on the links to the Infocentre. Most documents can be ordered via an online form and loaned or photocopied (subject to copyright restrictions).


Contact Us

Infocentre
+44 (0)121 248 2130
help@rospa.com
Contact form