All employers should have agreed policies and procedures to be followed in the event of an accident involving their staff, or others affected by their activities, either on their own premises or off-site.

Policies should help employees know what to do in the event of an accident. The emphasis should be on ensuring safety and minimising harm. Staff involved in any incident should summon help if needed and get people away from immediate danger wherever possible. A first aider should be called for accidents involving injury, or an ambulance as appropriate. Accidents involving fire should prompt the immediate implementation of fire safety procedures.