Terms and Conditions

Training courses

1. Confirmation of Service

Bookings must be confirmed in writing (by returning this form along with a copy of your purchase order number – if required for payment).

2. Fees

Payment terms are 30 days following the date of invoice unless stated differently on the back of the invoice. Log in details for online courses will not be issued until payment is received.

Fees quoted are correct at the time of publication or production of service proposals, RoSPA (REL) reserves the right to alter fees without notice in line with current financial situation. Service proposals will be valid for a period of 30 days from the date of production. All RoSPA (REL) fees are subject to VAT.

3. Membership Discounts

RoSPA members are entitled to the discounts shown provided that the relevant membership number is quoted when the booking is made, and that the membership subscription is up-to-date.

4. RoSPA Literature

Printed RoSPA literature (including course notes) is covered by RoSPA copyright and may not be reproduced without permission.

5. Qualification Courses

If booking qualification course we will require delegates’ email address and date of birth for registration purposes.

6. Fleet Safety courses - Insurance

It is the client’s responsibility to ensure that all vehicles to be used for training are insured and that insurance companies are informed the vehicle is to be used for driver safety training. Both the delegate and the RoSPA trainer should be covered to drive the vehicle by the insurance. The client MUST provide a copy of the insurance certificate with the booking form.

If the delegate is using their own vehicle (Grey Fleet) for the training session, business insurance cover MUST be in place. Demonstration drives will not be given by the trainer in Grey Fleet vehicles. If hire vehicles are used, demonstration drives will only be given if the insurance is provided by the client’s insurance policy and the trainer is covered.

7. Cancellations

RoSPA (REL) reserves the right to cancel or alter the dates or provision of service, the venue and the individual or organisation providing the service. In the event of cancellation, bookings will normally be transferred to the next available date unless the client specifically requests otherwise. If a booking is cancelled or transferred to a different date by the client the following fees will be payable:

More than 28 days
15 - 28 days
0 - 14 days

No charge
50% charge
100% charge

Where In-company contracts are cancelled or postponed all costs associated with the contract and incurred by RoSPA (REL) will be charged to the client. Telephone cancellations can be accepted but must be confirmed immediately in writing (by post or email). Notice of cancellation will be taken as the date of receipt of written confirmation. In addition, if transfers are made from one RoSPA course to another, RoSPA reserves the right to charge a £100 administration fee for any course date, type or location to change.

Online courses
RoSPA reserves the right to alter the provision of service. Cancellations can be made for courses that are yet to have been paid for, similarly any courses that have been paid for but have yet been accessed (no log in has been made to such course) can also be cancelled at no cost.

2. Membership

1. General

1.1 In these Terms and Conditions the term “RoSPA” refers to The Royal Society for the Prevention of Accidents. For the avoidance of doubt, in the case of discrepancy between the Terms and Conditions published on RoSPA’s website and any issued hard copy of the Terms and Conditions, those published on the RoSPA’s website shall prevail.

1.2 RoSPA reserves the right to change membership Terms and Conditions and benefits at any time.

1.3 RoSPA reserves the right to refuse membership to any person or organisation at its absolute discretion.

1.4 All membership benefits are non-transferable and exclusively for use by the named membership organisation.

2. Membership contact details

2.1 It is the member’s responsibility to notify RoSPA in writing of any change of company name, address, telephone number, email address or contact name.

2.2 RoSPA cannot accept responsibility for non-receipt of Welcome Packs, journals or mailings through incorrect provision of member contact details.

2.3 To inform RoSPA of any changes, please email membership@rospa.com

3. Payment and terms

3.1 By purchasing RoSPA Membership you agree to be bound by these Terms and Conditions.

3.2 RoSPA Membership is for an initial minimum term of one year. The initial fee and subsequent renewal fees are payable in advance, for which invoices are issued.

3.3 Once payment of the initial joining fee has been received and processed, the applicant will be entitled to become a member and will receive a Welcome Pack within 21 days.

3.4 If you have joined using a promotional discount code your renewal will be processed at full price. Only one promotional code can be used during a membership lifecycle.

4. Use of logos

4.1 RoSPA Membership does not entitle the member to use any logo or trademark owned by RoSPA (except for the RoSPA Member logo in accordance with terms and conditions below).

4.2 Members are permitted to display the RoSPA member logo to demonstrate their support of our accident prevention mission. In multi-site organisations, this entitlement applies to the specific site that has subscribed and not to any related sites, which must be subscribed as part of a multi-site Membership package – for more information please call 0121 248 2051 or email membership@rospa.com

4.3 Important note: RoSPA does not approve or endorse products or services and this must not be implied to potential customers through the positioning and/or the size of the RoSPA member logo, its repetition, or by the wording of any accompanying text mention of RoSPA. RoSPA reserves the right to withdraw use of the member logo at its discretion.

4.4 Members are only allowed to use the logo whilst their membership is fully paid up. If membership lapses, the organisation must immediately cease displaying the member logo.

4.5 The electronic member logo should be hyperlinked to www.rospa.com. Failure to do so can result in a request to remove the logo.

4.6 Members are permitted to use the RoSPA Member logo on:

  • on company stationery (letter headed paper only)
  • annual reports/corporate brochures
  • corporate website (see below)

4.7 Members are not permitted to use the RoSPA Member logo on:

  • business stationery (except letterheads)
  • catalogues/sales brochures and promotional flyers
  • quotation sheets/order forms and invoices
  • products and packaging
  • on vehicles

4.8 The RoSPA member logo should be no less than 15mm x 15mm and should always be reproduced from original artwork. The logo should not be altered in any way or the typeface changed and should always be displayed as a square. If printing in red is not possible, the logo may also be reproduced in black.

4.9 In the event of misuse of the logo, RoSPA reserves the right to take action to protect the reputation of the Society and its bona fide members.

5. Cancellation of membership

5.1 Membership will be automatically cancelled if a member:

  • becomes bankrupt or goes into liquidation;
  • does not pay the annual fee within 30 days of receipt the invoice reminder notice.

5.2 RoSPA reserves the right to cancel membership:

  • if a member breaches any of the membership terms and conditions;
  • if a member is participating in an activity deemed detrimental to the Society;
  • if a member does not comply with the conditions of member logo use (as set out below);
  • of any person or organisation at its absolute discretion.

5.3 A member may cancel their membership by giving written notice 60 days in advance of their new membership term.

5.4 When a membership is cancelled, for whatever reason, RoSPA is under no obligation to refund the cost of the membership including in respect of any unexpired portion of the membership.

5.5 To cancel a RoSPA Membership, please contact:

RoSPA Membership, 28 Calthorpe Road, Edgbaston, Birmingham B15 1RP or email membership@rospa.com

6. Data Protection

Personal data is held in accordance with the Data Protection Act 2018.

7. Contact

Any questions or complaints in relation to RoSPA Membership should be sent to: RoSPA Membership, 28 Calthorpe Road, Edgbaston, Birmingham B15 1RP or email membership@rospa.com

3. Keeping Kids Safe packs

  1. The packs, or any part thereof, are not for re-sale without the express permission of RoSPA
  2. The packs, and contents, may not be edited, or altered, without the express permission of RoSPA
  3. Packs will be sent in one batch, to one address only
  4. A named contact must be on hand to accept the delivery
  5. No refunds will be issued as a result of failure to provide a suitable delivery address
  6. Payment terms are 30 days from receipt of invoice – see reverse of invoice for further details


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+44 (0)121 248 2001
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