Terms and conditions
Important Information
These Terms apply to both businesses and consumers, save where they specifically state they only apply to one or the other. You are a consumer if you are an individual not acting in the course of a trade, business or profession.
Not all of our Products are available to consumers. Our Website will indicate where our Products are available to consumers.
These Terms contain general terms and conditions which apply to our contractual relationship in all cases. These are in Section A. They also contain additional Terms and Conditions which only apply to specific Products. You should refer to the specific terms contained in Section B in relation to the Product you are purchasing.
Where there is an inconsistency between the terms in Section A and Section B, the terms in Section B shall take precedence in respect of the Product you have ordered, except in circumstances where you are a consumer, in which case the termination and cancellation provisions in Section A shall take precedence.
These Terms may have changed since you last reviewed them. You should read them carefully and you may wish to download a copy for your records. These Terms were last updated on 01/10/2025
These Terms and the Contract are made only in the English language.
Contacting us
Contact our customer service team on 0121 248 2000 or email enquiries@rospa.com.
For Product-specific enquiries or to cancel your Contract for a specific Product, please use the following email addresses:
| Training Products (including live training and pre-recorded webinars) other than fleet training | training@rospa.com |
| Fleet Training Products | fleetadmin@rospa.com |
| Membership | membership@rospa.com |
| Awards, Awards Ceremony, Awards Merchandise | awards@rospa.com |
| Anything else | enquiries@rospa.com |
We draw your attention to Clause 10 – Our Responsibilities, as this sets out what we will and will not be liable for.
Section A – General Terms and Conditions
1. Important definitions
In these Terms we use the following definitions:
|
We/Us/Our |
The Royal Society for the Prevention of Accidents, RoSPA House, 28 Calthorpe Road, Edgbaston, Birmingham B15 1RP. Our company number is 00231435. |
| You/Your | The person or organisation entering into the Contract. |
| Contract | The agreement between you and us for the purchase of services, goods and/or digital content. |
| Terms | Important Information (above) and Clauses 1 to 20 (inclusive). |
| Website | Our website www.rospa.com |
| Training | Training provided by us whether live in-person, live virtually or through downloadable/streaming digital content. |
| Membership | Our membership services are described on our Website. A Member may be a corporate organisation or an individual. There are different tiers of Membership – these include Affiliate Membership, which is an introductory tier; IND Membership, which is membership held by an individual; SME Membership, which is membership held by an organisation with 50 or less employees; and LAR Membership, which is membership held by an organisation with 51 or more employees. Membership Fee is the price for the Membership Period – 1 year, 2 years or 3 years - which you can select as part of your order. Affiliate Memberships are only available for 1 year and only to new members. |
| Awards |
An Award is the recognition that you have met particular Award Criteria. The nature and standards of an Award are as published on our Website from time to time. Grant of an Award refers to the decision by us that you have met particular Award Criteria. |
| Award Ceremony |
An Award Ceremony is an event and gala dinner event held on such dates, at such times and at such venues as we may publish on our Website from time to time. |
| Award Merchandise |
The goods available for purchase from us by you, if you have been granted an Award in the current assessment year. |
| Delegate |
The person or people that you have paid to attend the event, whether that is a Training or a Ceremony Event. |
| Insolvency Event |
You take or have taken against you (other than in relation to a solvent restructuring) any step or action towards you entering bankruptcy, administration, provisional liquidation or any composition or arrangement with you creditors, applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court), being struck off the register of companies, having a receiver appointed to any of your assets, or your entering a procedure in any jurisdiction with a similar effect to a procedure listed above; you suspends or cease, or threaten to suspend or cease, carrying on business; or your financial position deteriorates so far as to reasonably justify the opinion that your ability to give effect to the terms of the Contract is in jeopardy. |
2. Basis of our Contract
2.1. These Terms apply to the order by you and the supply of Training (services or digital content), Awards (services), Award Merchandise (goods), Ceremony Events (services) and Membership (services) and any other goods, services or digital content by us. In these Terms we refer to these collectively as Products.
2.2. For business customers these Terms apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty that is not set out in the Contract.
2.3. For business customers any descriptions or illustrations on the Website are published for the sole purpose of giving an approximate idea of the Products described in them. They will not form part of the Contract or have any contractual force.
2.4. The true colour of goods may not exactly match that shown on your device or in our marketing, or their packaging may be slightly different.
2.5. Standards of our Products. We will provide services with reasonable skill and care. Digital content and goods will meet the specifications published on our Website.
2.6. Dates for performance and delivery. We will use all reasonable endeavours to meet any performance or delivery dates specified in our acceptance of your order, but any such dates are estimates only and failure to comply with such dates will not give you the right to terminate the Contract.
2.7. We only accept orders when we've checked them. We contact you to confirm we've received your order and then we contact you again to confirm we've accepted it. The Contract only comes into force when we accept your order. The Contract will relate only to those Products set out in our order acceptance.
2.8. Sometimes we reject orders, for example, because a Product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because we can't verify yours or the Delegates’ age (where the Product is age-restricted), because you are located outside of our delivery areas, as stated on our Website or because the Product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
3. What You Need To Do
3.1. It is your responsibility to ensure that:
3.1.1. the Terms of your order are complete and accurate;
3.1.2. you cooperate with us in all matters relating to the Products;
3.1.3. where services are being provided at your premises you provide us, our employees, agents, consultants and subcontractors, with access to your premises, office accommodation and other facilities as we may reasonably require;
3.1.4. you provide us with such information and materials we may reasonably require in order to supply the Products, and ensure that such information is complete and accurate in all material respects;
3.1.5. where relevant you obtain and maintain all necessary licences, permissions and consents which may be required for the Products before the date on which the supply of the Products is to start;
3.1.6. you comply with all applicable laws, including health and safety laws;
3.2. If our ability to perform our obligations under the Contract is prevented or delayed by any failure by you to fulfil any obligation listed in Clause 3.1 (Your Default):
3.2.1. we will be entitled to suspend performance of our obligations until you remedy Your Default, and to rely on Your Default to relieve us from the performance of our obligations, in each case to the extent Your Default prevents or delays performance of our obligations. In certain circumstances, Your Default may entitle us to terminate the Contract;
3.2.2. we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform our obligations; and
3.2.3. it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.
4. Price and Payment
4.1. The prices for the Products are the prices quoted on our Website at the time you place your order or as otherwise confirmed to you by us in writing before you order.
4.2. Our prices may change from time to time, but changes will not affect any order you have already placed and which has been accepted. For some of our services, such as Membership, we reserve the right to increase the prices in accordance with Clause 17.
4.3. When you order on our Website we charge you when you order. However, for some Products we take payment at regular intervals, as explained to you during the order process. If your Product is goods (rather than digital content or services), you will own it once we have received payment in full.
4.4. Payment for Products ordered on our Website will need to be made using a debit or credit card. For some services, such as Membership, payment is by direct debit, and your designated bank account will be charged automatically each month.
4.5. Where we have agreed in writing that payment can be made by bank transfer, we will send you an invoice for the Product. Payment of the invoice will be required as set out in Part B for the specific Products.
4.6. We charge interest on late payments. If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
4.7. We pass on increases in VAT. If the rate of VAT changes between your order date and the date we supply the Product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
4.8. Additional charges. We charge you additional sums if you don't give us information we've asked for about how we can access your property for delivery or to provide services, or if you don't do preparatory work for the provision of services, as agreed with us. For example, we might need to re-deliver on a different date, reschedule services or obtain different people to perform rescheduled services.
5. Cancellation Rights for Consumers
5.1. The terms in this Clause 5 only applies to you if you are a consumer.
5.2. If you bought online or over the telephone, you have a legal right to change your mind and cancel the Contract and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below. You are responsible for the cost of returning any goods.
5.3. When you can't change your mind. You can't change your mind about an order for:
5.3.1. digital Products, after you have started to download or stream these;
5.3.2. services, once these have been completed;
5.3.3. goods that are made to your specifications or are clearly personalised.
5.4. The deadline for changing your mind. If you change your mind about goods you must let us know no later than 14 days after:
5.4.1. the day we deliver your goods. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
5.4.2. the day we confirm we have accepted your order, if it is for a service.
5.4.3. the day we confirm we have accepted your order, if it is for digital content for download or streaming (for example, pre-recorded webinars), although you can't change your mind about digital content once we have started providing it.
There may be additional rights to cancel over and above your statutory rights in respect of certain services. These rights, if they apply, are set out in Part B of these Terms.
5.5. How to let us know. To let us know you want to change your mind, contact our Customer Service Team in writing. Please be sure to include your name, address and order number.
5.6. You have to return goods your own cost. If your Product is goods, you have to return it (and any free gifts provided with it) to us at our office address within 14 days of your telling us you have changed your mind. Returns are at your own cost.
5.7. You have to pay for services you received before you change your mind. If you bought a service we don't refund you for the time you were receiving it before you told us you'd changed your mind.
5.8. We reduce your refund if you have used or damaged goods. If you handle the goods in a way which would not be acceptable in a store, we will reduce your refund to compensate us for their reduced value. In some cases, because of the way you have treated the Product, no refund may be due.
5.9. When and how we refund you. If your Product is a service, digital content or goods that haven't been dispatched or that we're collecting from you, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your Product is goods that you're sending back to us, we will refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We will refund you by the method you used for payment. We don't charge a fee for the refund.
6. Cancellation Rights for Businesses
This clause only applies to you if you are a business. You do not generally have the right to cancel the Contract. There may be exceptions for specific Products detailed in Part B of these Terms.
7. If Something is Wrong
7.1. If you think there is something wrong with your Product, you must contact our Customer Service Team as soon as possible. If you are a business, please contact us within 28 Days.
7.2. If you are a consumer, then we honour our legal duty to provide you with Products that are as described to you on our Website and that meet all the requirements imposed by law:
7.2.1. If your Product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product, your legal rights entitle you to the following:
7.2.1.1. Up to 30 days: if your goods are faulty, then you can get a refund.
7.2.1.2. Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
7.2.1.3. Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.
7.2.2. If your Product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality. If your digital content is faulty, you're entitled to a repair or a replacement. If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all your money back. If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation
7.2.3. If your Product is a service, the Consumer Rights Act 2015 says you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
7.3. If you are a business, we honour our legal duty to provide you with Products that are as described to you in writing and will, at our discretion, replace the goods, digital content, or reperform the services as applicable or offer a refund.
8. Changes
8.1. Changes we can always make. We can always change a Product:
8.1.1. to reflect changes in relevant laws and regulatory requirements;
8.1.2. to make minor technical adjustments and improvements, for example, to address a security threat; and
8.1.3. to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it.
8.2. We can suspend the supply of a Product. We do this to:
8.2.1. deal with technical problems or make minor technical changes;
8.2.2. update the Product to reflect changes in relevant laws and regulatory requirements; or
8.2.3. make changes to the Product.
8.3. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, for more than six months, you can contact our Customer Service Team to end the Contract, and we'll refund any sums you've paid in advance for Products you won't receive.
8.4. We can stop providing a Product, such as an ongoing service or a subscription for digital content or goods. We will let you know at least 30 days in advance, and will refund any sums you've paid in advance for Products which won't be provided.
9. We can end our contract with you
9.1. We can end our Contract with you for a Product and claim any compensation due to us (including enforcement costs) if:
9.1.1. you don't make any payment to us when it's due, and you still don't make payment within 14 days of our reminding you that payment is due;
9.1.2. you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Product;
9.1.3. you don't, within a reasonable time, allow us to deliver the Product to you;
9.1.4. Your Default prevents us from complying with our obligations under the Contract.
10. Our Responsibilities
10.1. We're not responsible for losses you suffer caused by us breaking this Contract if the loss is:
10.1.1. Unexpected. It was not obvious that it would happen, and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
10.1.2. Caused by a delaying event outside our control. As long as we have taken the steps set out in Clause 10.5, we’re not responsible for delays outside of our control.
10.1.3. Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
10.2. To the extent that you use a Product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any Contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the Product and all claims for loss of profit, loss of business or contracts, loss of use or corruption of software or data, loss of or damage to goodwill or indirect or consequential loss are wholly excluded.
10.3. Where you are a business customer, we have given commitments as to the compliance of the Products with relevant specifications. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
10.4. Nothing in the Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or breach of the Terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
10.5. If our supply of your Product is delayed by an event outside our control, such as those listed below, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be longer than six months you can contact our Customer Service Team to end the contract and receive a refund for any Products you have paid for in advance but not received. Examples of events outside of our control include acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack,
civil war, civil commotion or threats, treat of or preparation for war, armed conflict, imposition of sanctions, embargo or breaking of diplomatic relation; nuclear, chemical or biological containment or sonic boom; any law or action taken by a government or public authority including but not limited to the prohibition of public gatherings; collapse of buildings, fire explosion or accident; non-performance or cancellation by venues, suppliers, subcontractors; cyber-attack on our systems; interruption or failure of utility services; or period of national mourning.
11. Data Protection
11.1. We use your personal data as set out in our Privacy Notice. https://www.rospa.com/about-us/help-and-information/privacy#privacy-notice
11.2. Delegates may be photographed and/or videoed at Training and the Award Ceremony and those photographs used in our publicity and marketing materials. If a Delegate does not wish to be photographed and/or videoed, they must bring this to the specific attention of our representative at the event in advance of the commencement of the relevant event.
11.3. We may record online Training. It is more beneficial for Delegates to participate in some online Training with their cameras on, but if they do not wish to be recorded, then they should turn their cameras off.
12. Resolving Disputes
12.1. Our Customer Service Team will try to resolve any problems you have with us or our Products. If there is a problem, please contact them first.
12.2. If you are a consumer, then these terms are governed by English law and wherever you live, you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
12.3. If you are a business, then the Contract is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts, save that if you are located outside of England, we may bring proceedings in the country in which you are located.
13. Intellectual Property Rights
13.1. All intellectual property rights in or arising out of or in connection with the Products will be owned by us. You are not permitted to use, copy, amend or otherwise deal with our intellectual property rights without our express permission.
13.2. Where you provide us with materials in order for us to provide the Products, you are promising that such materials will not infringe the intellectual property rights of any third party.
14. Formal Communications Between Us
14.1. When we refer to "in writing" in these Terms, this includes email.
14.2. Any notice given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid First Class post or other next working day delivery service, or by email.
14.3. A notice is deemed to have been received:
14.3.1. if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
14.3.2. if sent by pre-paid First Class post or other next working day delivery service, at 9.00 am (GMT) on the second working day after posting; or
14.3.3. if sent by email, at 9.00 am (GMT) the next working day after transmission.
14.4. To send a letter to us, please use our registered office, details of which can be found on the Companies House website. To send an email to us, please use the relevant email address specified in the Important Information section at the beginning of these Terms.
14.5. When we are sending an email or a letter to you, we will use the information you have provided to us when you sent us your order, unless you are a business which has a registered office, then we may also use your registered office to send a letter to you.
14.6. The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
15. Other Important Terms Apply to Our Contract
15.1. We can transfer our Contract with you, so that a different organisation is responsible for supplying your Product. We can also subcontract our obligations under the Contract to other parties.
15.2. You can only transfer your Contract with us to someone else if we agree to this.
15.3. Nobody else has any rights under this Contract. This Contract is between you and us. Nobody else can enforce, and neither of us will need to ask anybody else to sign-off on ending or changing it.
15.4. If a court invalidates some of this Contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
15.5. Even if we delay in enforcing this Contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
Section B - Product Specific Terms and Conditions
16. Training - Specific Terms
16.1. The provisions in this Clause 16 apply to the purchase of Training. Where Training is delivered live, either in person or virtually, in this Clause, it is referred to as Live Training.
16.2. Travel and expenses. For Live Training where our representatives are travelling to your premises, we may charge you for travel costs and expenses, and where travel is overseas, we will charge you for daily expenses and rest days in accordance with our rates on the date the expenses are incurred.
16.3. Payment terms. For attendance at Live Training that is not ordered via our Website, you must pay our invoice on the earlier of 30 days from the date of our invoice or immediately where the Live Training takes place less than 30 days from the date of the invoice.
16.4. Cancellation by you. You may cancel attendance at Live Training at any time. Subject to your statutory rights if you are a consumer, if you cancel at least 28 days before the date (or first date if it is to be provided over more than one date) that we have stated for delivery of the Live Training we shall refund 75% of the price you have paid. If you have not yet paid for the Live Training, we shall be entitled to invoice an administration fee equal to 25% of the Live Training price. If you cancel after the 28-day period mentioned above, then you are not entitled to a refund. We may, at our discretion, allow you to submit replacement Delegates as an alternative to cancellation or change the date on which the Live Training is to be delivered/attended.
16.5. Changes to the Live Training. We may change the dates and/or times for the provision of some or all of Live Training to a date not more than six months after the original planned date. We may change the venue for delivery of some or all of the Live Training. We may change our representative who will be delivering some or all of the Live Training. We may change the programme of the Live Training, but shall ensure that the Live Training is still substantially on the same topic.
16.6. Cancellation by us. In the event that we cancel Live Training in circumstances other than those that are outside of our control, we shall refund any of the price you have paid.
16.7. Accreditation. Where the Training is accredited and successful completion of the course and/or assessment entitles the Delegate to a qualification, you must provide the Delegate’s email address and date of birth for the Delegate to be registered and eligible to receive the qualification.
16.8. It is your responsibility to ensure that any changes to a Delegate’s name, address, telephone number or email address are notified to us promptly.
16.9. Fleet Training. Where the Training is a Fleet Course (as specified on our Website):
16.9.1. You must:
16.9.1.1. supply such vehicles as we may reasonably request for the Training and ensure that the vehicles are insured and that the insurance provides cover for both the Delegates and our trainer to drive the vehicle. Where the Delegate is using their own vehicle, the appropriate category of business use insurance cover must be in place.
16.9.1.2. inform the insurance company that the vehicles are being used for driver safety training.
16.9.1.3. provide a copy of the insurance certificates and schedule of cover with your order. We may reject your order if these documents are not provided.
16.9.1.4. ensure that the vehicles you supply and which our trainer may either be driving or in which they may be a passenger are roadworthy, have a valid MOT certificate (or equivalent) and are fit for purpose.
16.9.2. Each Delegate who will be driving must produce a valid driving licence for the category of vehicle they will be driving.
16.9.3. We will not carry out a demonstration drive in a Delegate’s own vehicle or where any of the conditions set out in Clauses 16.9.1 or 16.9.2 are not met. In these circumstances, you will not be entitled to a refund of any part of the price.
17. Memberships - Specific Terms
17.1. The provisions of this Clause 17 apply to the purchase of Memberships.
17.2. Discounts. If you are a member, you will only be entitled to a published discount if you quote your Membership number at the time you place your order and your Membership Fees are paid up to date.
17.3. Membership. We may, at our absolute discretion, decline to accept an individual or organisation as a Member. The Membership Period shall start on the date on which we receive payment of the Membership Fee (o
DN: Membership starts on the payment date initially, but renewal is on the anniversary so long as payment is received within 2 months of the renewal date. Membership is not an approval or endorsement of your products, services, or business operations.
17.4. Membership Fees. Membership Fees may be increased on an annual basis. Membership Fees for renewed Membership are payable in advance unless otherwise agreed by us in writing. Failure to pay Membership Fees when due may result in the suspension of Membership services or termination of your Membership and our Contract.
17.5. Membership Services. Membership Services are only available during the Membership Period, are non-transferable and exclusively for use by the named Member. After your order for Membership is accepted and payment of Membership Fees is received, you will be given access to the Member area of our Website. SME and LAR Members shall also receive access to Croner-I Navigate-Safety Lite or such similar third-party service as we may, in our absolute discretion, provide as a replacement, from time to time. Failure to pay Membership Fees may result in access to Member services being suspended or terminated.
17.6. Affiliate Membership upgrade. You may upgrade an Affiliate Membership at any time during the Affiliate Membership Period, subject to payment of the relevant Membership Fee. The Affiliate Membership Fee already paid shall be offset against the upgraded Membership Fee for that Membership Period. If you choose to renew after having been an Affiliate Member, any renewal will be based on the appropriate Membership (IND, SME or LAR) and subject to the payment of the relevant Membership Fees. You are not entitled to renew an Affiliate Membership as an Affiliate Membership nor downgrade a different Membership to an Affiliate Membership.
17.7. Membership renewal and cancellation. At the end of the Membership Period, your Membership does not automatically renew. We will send you a reminder at an appropriate point prior to the expiry of your current Membership. Any renewal will be subject to the payment of the relevant Membership Fees and the Membership Terms and Conditions in force at the time of renewal. Conditional upon receipt of payment of the Membership Fees when due, any Membership renewal will be on the anniversary of the start of your Membership Period. You may terminate your Membership by giving us not less than 60 days’ written notice prior to renewal, in which case your Membership will terminate at the end of your current Membership Period.
17.8. When we can terminate your Membership. We may terminate your Membership on immediate notice, without prejudice to any other rights we may have and without further liability to you, if at any time you breach your obligations set out in Clause 17.9 or Clause 17.10; if you do not pay your Membership Fee within 30 days’ of the date of the invoice; or if you experience an Insolvency Event.
17.9. Members obligations. You promise not to:
17.9.1. do anything which will or is likely to bring our reputation into disrepute;
17.9.2. use our name or the Membership logo in a way which would imply to the ordinary person that we endorse your products, services or business practices.
17.10. Intellectual property. As a Member you are permitted to use our Membership logo (as provided to you by us) to demonstrate your support of our accident prevention mission, provided you comply at all times with our brand guidelines, as we may publish from time to time. On termination of your Membership or suspension of services for non-payment of Membership Fees, you must immediately stop using our Membership logo.
18. Awards - Specific Terms
18.1. The provisions of this Clause 18 applies to your purchase of the Award services.
18.2. Award criteria. Your Award Submission in a particular Award category will be subject to the particular Award Criteria as published by us from time to time on our Website. Award Submissions are only permitted if they meet the criteria for the award the submission relates to.
18.3. Award Submissions may not be considered if they are received after the relevant deadline set out in the Award Criteria; are not submitted in the manner specified by us, are incomplete or where payment of the Submission Fee is not received by the due date.
18.4. Award Submissions must be made in the English language, and any documents submitted in support that are in a language other than English must be submitted with a certified English translation.
18.5. Honesty and integrity. You promise that all information provided in or relating to your Award Submission is true, accurate, complete and not misleading. In particular, you must inform us immediately, both as part of the Award Submission and if an Award is granted, at any time after the grant of the Award, of any:
18.5.1. fatal accidents in the qualifying year (as defined in the Award Criteria);
18.5.2. health and safety complaints which may reasonably be expected to affect the grant of the Award and/or our reputation in having granted the Award;
18.5.3. information in your Award Submission which was not true, accurate, complete or which was misleading;
18.5.4. information regarding significant incidents involving members of the public, whether or not RIDDOR reportable or part of the requested information categories, as part of your Award Submission;
18.5.5. information relating to negative publicity, whether or not relating to health and safety matters, whether or not factual,
18.5.6. other information which may reasonably affect our decision to grant or revoke an Award.
18.6. You promise to attend such interviews, meetings and presentations as we may invite you to as part of the Award Assessment and allow us and/or our representatives entry to your premises as may be reasonably requested, during normal business hours and on reasonable notice.
18.7. Price and payment. Payment of the Submission fee is due immediately if your Award Submission is made on our Website or within 30 days of the date of the invoice where we have agreed to invoice you.
18.8. We may, at our absolute discretion, allow an Award Submission after a relevant deadline. We may charge an administration fee, and payment of such fee shall be due within 30 days of the date of the invoice. Award Submissions accepted after a published deadline may not be included in any Award Ceremony or publication of winners' names.
18.9. Once submitted, your Award Submission may not be amended, except with our express permission and at our absolute discretion. We may, at our discretion, charge an administration fee for the amendments and payment of such fee shall be due within 30 days of the date of the invoice.
18.10. You may withdraw your Award Submission and receive a refund/credit note only in the event that you have not logged into the award entry system on our Website and have cancelled your order in writing within 14 days of the date your order was accepted. Once you have logged onto the award entry system, your Award Submission may be withdrawn, but no refund shall be due to you. Non-submission of a complete Award Submission does not constitute cancellation of the Contract.
18.11. Decisions to grant awards. Subject to Clause 18.13 granting of Awards will be at the absolute discretion of the judging panel, and their decision is final. Receipt of Award Submissions for particular Awards does not place an obligation on us to grant any Awards in that category or at that grade.
18.12. The timing of the grant of an Award is at our absolute discretion, and we may withhold the grant of an Award if, in our reasonable opinion, it would not be appropriate. Factors which may affect our decision may include, but are not limited to, anticipated or actual negative publicity, health and safety incidents, regulatory investigations, complaints, disputes or prosecutions.
18.13. Following the grant of an Award, if you wish to challenge the grade of an Award, you must submit your request in writing no later than 5 working days from the date of the grant of the Award, together with your grounds for challenging the Award grade. The fee for reassessment or reassessment with feedback (as stated on our Website) is payable on submission of your request. Following our review, we may, in our absolute discretion, increase, reduce, maintain the grade or revoke the Award. No refund shall be due in these circumstances, and the decision of the judging panel is final.
18.14. We may, at our absolute discretion, consider your submission for Awards that are in categories which you have not applied for.
18.15. Where we carry out verification checks or visits, you promise:
18.15.1. to make available the necessary people to answer questions, provide information and provide such facilities at your premises as may be reasonably necessary, at your own cost; and
18.15.2. to inform us in writing of any health and safety or security procedures that need to be followed when attending your premises.
18.16. Delivery. If you are based outside of the UK and are granted an Award, you are responsible for all delivery charges and import tax/duties that may be payable in relation to a physical award. We will issue an invoice for delivery charges, which shall be payable within 30 days of the date of the invoice. 18.17. Subject to Clause 18.12, physical awards will be delivered to those who have been granted an Award as soon as possible following the Award Submission and subject to payment of international delivery charges where applicable.
18.18. Sir George Earle Trophy. If you are granted the Sir George Earle Trophy Award, the loan of the physical Sir George Earle Trophy is conditional upon the following:
18.18.1. you acknowledge that if you are granted the Sir George Earle Trophy Award, you are not eligible to be granted it again in the following year;
18.18.2. your entry into a separate custody agreement in relation to the physical trophy;
18.18.3. you promise to cover the cost of repair or replacement in the event that the physical trophy, its case and/or its display stand is lost, stolen or damaged;
18.18.4. whilst it is in your possession and control, it is at your own risk and you should ensure that you have in place appropriate insurance;
18.18.5. the physical trophy remains our property, and you are not entitled to sell, transfer or otherwise dispose of it, and you promise to immediately return it to us on request.
18.19. Change and revocation of an Award. If information comes to our attention after an Award is granted, which, if it had been known at the time the award was granted, would have affected our decision to grant the Award, we may revoke or downgrade the award granted, at our absolute discretion. If circumstances arise, which in our reasonable opinion would affect our decision to grant an Award, after the Award has been granted, we may, in our absolute discretion, downgrade or revoke the Award. In such circumstances, no refund of the Submission Fee or any other fees paid in relation to the Award is due.
18.20. Intellectual property. If you are granted an Award, you are permitted to use our Award logo as provided to you as part of granting the Award, provided you comply at all times with our brand guidelines, as we may publish from time to time. If the Award is revoked, you must immediately stop using our Award logo.
18.21. Publicity. The granting of an Award does not indicate any endorsement by us of your products, services, operations, or business practices, and you must not in any publicity imply or state otherwise. We may require you to, and you promise to, correct or withdraw any publicity which we, in our reasonable opinion, believe does or is likely to mislead the general public and/or cause reputational damage to us. In particular, you promise to be mindful of the timing of publicity that may be interpreted, and not to proactively publicise an Award granted to you to mitigate specific health and safety complaints from third parties against you.
19. Award Ceremony - Specific Terms
19.1. The terms in this Clause 19 apply to an Award Ceremony.
19.2. Criteria. Neither an Award Submission nor the grant of an Award is an order for tickets to attend an Award Ceremony. Such orders must be placed separately. You will only be allowed to place an order for tickets for attendance if you have been granted an Award in the year for which the Award Ceremony is advertised as for.
19.3. Delegates must be over the age of 18.
19.4. Tables at the Award Ceremony are organised into 10 seats. Orders for more than 10 tickets will be seated over more than one table, and where possible, we will aim to seat your Delegates on closely located tables, but we cannot guarantee this. Orders for less than 10 tickets will be seated on tables with Delegates from other organisations.
19.5. Tickets are only valid when we have confirmed the table or seat number.
19.6. Tickets are available for purchase on a first-come, first-served basis up to the capacity we have agreed with the venue.
19.7. Price and payment. The price for tickets is as stated on our Website. Payment is due on the earlier of 30 days from the date of the invoice and immediately if the booking is less than 30 days before the advertised date of the Award Ceremony or on our Website.
19.8. You are responsible for any and all associated expenses of attending the Award Ceremony, including but not limited to travel and accommodation expenses.
19.9. Cancellation by you. You may cancel tickets for an Award Ceremony at any time. If you cancel at least 28 days before the date that we have stated for Award Ceremony we shall refund 75% of the price you have paid. If you have not yet paid for the Award Ceremony we shall be entitled to invoice an administration fee equal to 25% of the Award Ceremony ticket price. If you cancel after the 28-day period mentioned above, then you are not entitled to a refund. We may at our discretion allow you to submit replacement Delegates as an alternative to cancellation.
19.10. Changes to the Award Ceremony. We may change the dates and/or times for the provision of some or all of an Award Ceremony to a date not more than six months after the original planned date. We may change the venue for the delivery of some or all of an Award Ceremony. We may change the programme of the Award Ceremony. In all such cases, no refund will be issued.
19.11. Cancellation by us. In the event that we cancel an Award Ceremony in circumstances other than those that are outside of our control, we shall refund any of the price you have paid.
19.12. Refusal of entry or removal from the event. Delegates who are late may be denied entry to the Award Ceremony until a suitable break in proceedings. You promise to ensure that your Delegates will behave themselves in a professional and respectful manner and in accordance with any reasonable and lawful instruction issued to them by us or the venue. Delegates who do not comply with this obligation or who act in an anti-social, offensive or disruptive manner will be asked to leave the event, and a refund shall not be due.
20. Award Merchandise - Specific Terms
20.1. The terms in this Clause 20 apply to the purchase of Award Merchandise.
20.2. Only organisations that have been granted an Award (which has not been revoked) in the current award year may purchase Award Merchandise. You may only purchase Award Merchandise that reflects the nature and grade of the Award you have been granted.
20.3. The price of delivery is in addition to the price of the Award Merchandise. You are responsible for payment of any import duties or taxes.
20.4. We may deliver Award Merchandise in instalments.