Independent assurance, trusted training: Why National Training Services chose RoSPA Course Assurance

RoSPA Course Assurance gives employers confidence that its courses have been independently reviewed and meet accepted standards for quality, technical accuracy and effective delivery. For National Training Services, achieving assurance across its trainer portfolio has strengthened customer trust, supported business growth and reinforced its commitment to delivering high-quality health and safety training.

National Training Services (NTS) is based in Northampton and specialises in training health and safety trainers, with an emphasis on interactive learning and a mission to help organisations create safer workplaces by developing competent, confident people who can apply what they have learned long after the course has finished.

All of NTS’s trainer courses have achieved RoSPA Course Assurance and last year, the company trained over a thousand trainers from organisations across manufacturing, logistics, construction, warehousing, healthcare, education, facilities management, local authorities and many other sectors.

NTS Managing Director, Lisa Eversden, told us how the assurance process validated its approach to trainer development while enhancing its reputation in a competitive marketplace.

What led you to seek RoSPA Course Assurance?

Lisa says: “Safety and quality have always been at the heart of everything we do. As our business continued to grow, we wanted independent recognition that reflected the standards we already expected of ourselves.

“Our objective was not simply to gain another validation - it was to provide our customers with confidence that our trainer courses had been independently reviewed by one of the UK's most respected health and safety organisations.

“Employers are increasingly looking for evidence that the training they invest in is credible, current and effective. RoSPA Course Assurance provides that reassurance and demonstrates our commitment to continuous improvement, professional excellence and delivering training that genuinely improves workplace safety.”

What made RoSPA Qualifications the right choice for your course assurance needs?

“RoSPA is recognised as one of the UK's leading authorities on health and safety, with a reputation built over more than a century of helping to prevent accidents and save lives. Its values closely align with our own. We are both committed to raising standards, improving competence, and creating safer workplaces through high-quality training.

“For us, RoSPA Course Assurance represents genuine independent validation. It demonstrates that our courses have been rigorously reviewed against recognised quality standards, giving employers confidence that they are investing in training that has real substance behind it.”

What was your experience of the course assurance process from application to approval?

“The entire experience was professional, supportive, and extremely well organised.

“From our initial enquiry through to final approval, the RoSPA Qualifications team provided clear guidance, excellent communication and constructive support throughout the process.

“The review itself was detailed and thorough, which is exactly what we were hoping for. Rather than simply assessing documentation, the process genuinely focused on quality and continuous improvement. We valued the constructive feedback and appreciated the collaborative approach taken by the RoSPA team.

“It reinforced our belief that RoSPA Course Assurance is about helping providers deliver the very highest standards of training.”

How did the review process help strengthen your course content, structure or delivery?

“Having experienced professionals independently review our courses gave us an invaluable opportunity to look at every aspect of the learner journey.

“The review reinforced many of the strengths already built into the programme.

“As a business, we never stand still. Our courses are continually reviewed and updated to reflect changes in legislation, HSE guidance and industry best practice, ensuring delegates always receive relevant, current and practical training.”

Has Course Assurance helped you win business, build trust or strengthen your reputation?

“When organisations choose a training provider, they want confidence that they are investing in quality. Being able to demonstrate that our Trainer courses are RoSPA Course Assured provides immediate reassurance that our course has been independently assessed against recognised standards.

“The accreditation has strengthened our reputation, supported tender opportunities and helped differentiate us within an increasingly competitive marketplace.

“Perhaps most importantly, it reinforces the confidence that existing customers already place in National Training Services while giving new clients an additional reason to trust us as their training partner.”

What would you say to another organisation considering Course Assurance?

“If your organisation is committed to delivering high-quality training, we would strongly recommend pursuing RoSPA Course Assurance.

“It is much more than a validation exercise. The process provides valuable independent feedback, encourages continual improvement and demonstrates a genuine commitment to delivering training that meets recognised professional standards.

“The independent assurance also provides customers with additional confidence and clearly differentiates your organisation in an increasingly competitive marketplace.

“For us, it has strengthened both our courses and our reputation. Displaying the RoSPA Course Assured logo represents far more than a marketing credential. It is a symbol of quality, professionalism and independent recognition from one of the UK's most respected health and safety organisations.

“For prospective customers, it provides immediate reassurance that our courses have been independently assessed against recognised standards for quality and effectiveness.

“For our team, it is something we are genuinely proud of. It reflects the expertise, dedication and passion that goes into developing every course we deliver and reinforces our commitment to helping organisations build safer and healthier workplaces.

“As we continue to grow, RoSPA Course Assurance will remain an important part of our commitment to raising standards across the health and safety training industry.”